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National Debt Relief Review

National Debt Relief can help you pay off your obligations for less than what you owe
By Holly Johnson
Updated January 13 2023
Review by Margaret James
Fact checked by Katrina Munichiello

We only recommend the best products through an independent review process Advertisers do not influence our choices. We may earn a commission when you visit the companies we recommend. Read our advertiser disclosure for more info.
National Debt Relief logo
Rating for Investopedia: 4.6
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Our Take

National Debt Relief is a highly rated debt relief firm that provides a free consultation with debt counselors who are able to help. The company was founded in 2009 and the firm helps consumers settle debt to pay less than what they owe. When we conducted an independent review of debt relief companies, National Debt Relief earned the highest ranking as "best overall."

Pros & Cons
Key Takeaways
Company Overview

Pros

No upfront settlement costs

A free consultation will assist you in comparing your choices

Client portal allows you to track your progress in real-time

Cons

Charges can reach as high as 25% of your total credit

Mobile apps are not available in the program

National Debt Relief logo
Overall rating 4.6
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Table of Contents

Pros Explained
Cons Explained
Types of Debt Addressed
Client Onboarding
Customer Service
Company Reputation
Average Amount of Relief
Average Time for Relief
Cost
The Competition
Final Verdict
Methodology

National Debt Relief is a business that offers relief through a process known as debt settlement. The goal of this process is to assist customers in getting free of their debt. With this method, you'll put the amount in a savings account every month until you're able "settle" to settle your financial obligations for less than what you are owed.

You'll be paying National Debt Relief a percentage of the debts they pay however, only when you've seen results. This firm claims that even after accounting for their fees customers can save up to 30% to 50% of the original debt by the time the process is completed.

A no-cost consultation will help you decide whether debt settlement is the best option for you.

The process of settling debts can do harm to your credit score as you cease making payments on the debts you owe during your program. Make sure you understand the benefits and disadvantages of debt settlement prior to deciding whether you want to proceed, and shop around with various debt relief businesses before making a final decision.
Pros Explained

There are no upfront settlement costs There are no upfront fees for settlement. National Debt Relief, you only pay for results. Fees are charged in the form of a percentage of debt that is settled, and only when the negotiation has been completed.
A free consultation is a great way to evaluate your options: You can call National Debt Relief to speak to a debt advisor at no cost. This consultation gives you the opportunity to ask questions and find out what debt settlement options are best for you.
Client portal lets you monitor your progress in real-time: Unlike some other debt relief firms, National Debt Relief has an online client portal which lets you oversee your program and track the process of settling your debt regardless of day or at night.

Pros and Cons explained

Fees can run as high as 25% of the amount you have settled debt. Some companies for debt relief we independently studied charge fees at a less percentage that National Debt Relief.
The mobile app isn't available with the program: Although National Debt Relief does have an online client portal, the debt relief company doesn't offer an app for mobile devices that lets you track the progress of your debt settlement program on the go.

The types of debt addressed

National Debt Relief aims to aid consumers to pay off unsecure debts, which include all debt that isn't covered by collateral. It is good to know that the company offers a debt qualification page on their website , where they provide a list of debts that qualify and don't meet the criteria for. The most common types of debt they handle are highlighted below.
Credit card credit card debt

If you are in credit card debt from a conventional credit card or retailer credit card National Debt Relief can assist you in settling for less than you owe. This is the case for major credit cards like American Express, Visa, or Discover and also co-branded cards from retailers like Kohl's and Sears.
Personal loans and payday loans

You can also negotiate with and resolve any personal debts that you are facing, which includes personal loans from banks or online lenders or even payday loans. Installment loans are also eligible.
Business debts

Business debts can be settled through negotiation and settlement at a lower rate than what you are owed now. National Debt Relief says these loans should be secured, and they prefer to resolve debts of businesses that are already closed.
Unpaid medical bills

National Debt Relief can also assist you in paying less than you owe toward your medical bills. Negotiations can be successfully completed by working with hospitals, doctor's offices and other medical professionals.
Back rent

If you are in arrears with your rent, you may be able to negotiate the amount you owe in arrears. But, you're able to negotiate this debt if you are no longer a resident.
Private student loans

You might also be able to settle debt tied by private loans for less than your total balance. Take note you that federal student loans don't qualify for debt settlement.

It is possible to bundle more than one type of debt into a settlement plan. If you have credit card debt, medical bills, or business debts, for example, National Debt Relief can assist you in settling the entire amount in your plan.
Client Onboarding

The first step to begin using National Debt Relief requires you to call in for a complimentary consultation. In the meeting with a debt counselor and debt counselor, you will discuss your situation and your finances before determining the length of time your debt settlement process might take and how much you can save.

National Debt Relief states that you have to have a minimum balance of $7,500 in order in order to be eligible for their assistance. It is also necessary to not be "several months behind in your payments" since creditors won't be enticed to negotiate if you're up-to-date on your payments.

If you aren't able to pay off enough debt to be eligible for the debt settlement program You can consider other options like credit counseling and debt management programs (DMPs) or consolidating debt loans.
Customer Service

One benefit of working with a debt relief company is that they are aware of debt collection rules and regulations inside and out. For instance, National Debt Relief states their expert debt counselors and experts are able to guide you through your way through the Fair Credit Reporting Act, the Fair Credit Billing Act, and the Fair Debt Collection Practices Act as you settle your debt.

The company provides customers with customer service via email and telephone. When it comes to your no-cost debt assessment, you can make a call to talk with a counselor Monday through Friday from 8 a.m. to midnight EST as well as Saturdays between 10 a.m. to 10 p.m. Customers who are already customers can call for assistance via the phone on Mondays and Fridays between 10 a.m. to 8 p.m.

National Debt Relief doesn't offer an app for mobile devices or an online chat function, so there are fewer options to get assistance than the ones that some companies offer. However, their many excellent user reviews boast about prompt response time and their willingness to assist.
Company Reputation

The industry of debt relief has its share of scams This is the reason it's crucial to research businesses before signing up to use their services. One method to accomplish this is by using the Consumer Financial Protection Bureau (CFPB) database that lets you find complaints of users from the debt settlement firms.

This company scores an average of 4.7 out of 5 stars across more than 35,000 reviews from users on Trustpilot.

Due to their outstanding reviews and third-party rankings, National Debt Relief received the highest marks on reputation and reputation among our independent study.

If you have a complaint about the services of an organization for debt relief, you can file a complaint with the FTC or contact 877-FTC-HELP.
Average Relief Amount

National Debt Relief states that the amount you save is contingent on a myriad of elements. But, the majority of people save 30% to 50% off their debts and these savings are realized even after taking into account the costs you have to pay for the debt settlement program.
Average Time for Relief

Settlement of debts by National Debt Relief should take between 24 to 48 months in total, which is average among other firms. The time needed to finish your program could depend on the amount you owe, the amount you are able to save each month, and other aspects like how willing lenders are to negotiate.
Cost

National Debt Relief says their clients pay an average of between 15% and 25 percent of the total amount of debt that they have enrolled in their program. But, this fee is only charged after the results have been achieved and debt has been settled for less than the owed amount.

Generally speaking, their fee ratio is at level with industry averages.
The Competition
National Debt Relief Accredited Debt Relief
Year of Founders 20092011.
Accreditation Accredited with the American Fair Credit Council (AFCC)
- Accredited with the International Association of Professional Debt Arbitrators (IAPDA) Accredited with the International Association of Professional Debt Arbitrators (IAPDA) Accredited by the American Fair Credit Council (AFCC)
Non-accredited with the International Association of Professional Debt Arbitrators (IAPDA)
Services Offered Debt settlement Settlement of debt
Touchpoints for Customer ServiceFree consultation; phone and email customer service; Online client portal Free consultation; Telephone and email customer service
Fees No upfront costs; Pay 15% to 25 percent of your debtNo upfront fees; Pay 15 percent to 25% of your debt
Average Program Time 24-48 months24-48 months

We decided to contrast highly-rated National Debt Relief to Accredited Debt Relief Accredited Debt Relief, the debt relief firm that received the second-highest ranking in our independent study. Both received high ratings from Investopedia based on their customer service, business reputation, charges, and services provided. They also provide the same length of program of 24 to 48 months, and both provide a no-cost consultation as well as fees that fall between 15% and 25% of the amount you have paid off in debts.

With that being said, National Debt Relief stands out due to its IAPDA accreditation. National Debt Relief also offers an efficient online portal for customers to monitor their program and keep track of their progress at any time of the night or day.
Final Verdict

The bottom line is that there's no debt relief firm that we would recommend more then National Debt Relief due to its outstanding service, low cost and fees, and the quality of its customer service. The company earned an average score of 4.63 out of five feasible stars during our research study, whereas the average firm scored only 3.56.

If you have at least $7,500 in unpaid debt you hope to settle and you're in need of help, call National Debt Relief for a no-cost consultation. There aren't any upfront costs required, and you can discover whether debt settlement is a good idea without obligation.
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How We Review Debt Relief Companies

Investopedia conducted an independent research that evaluated fifteen debt relief companies by their customer service, company reputation and rankings in terms of prices, product offerings and transparency. We searched for debt relief firms with positive reviews, customer testimonials, as well as customer service accessibility, as well as the important information about their plans clearly posted online, as well as companies with high ratings from third party sources.

Overall, National Debt Relief scored the highest rating of 4.63 out five stars in our ranking and secured them the top position as "best in all."
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